What happened??
I can't get to the web site
I am able to enter my Login information, but after I click Login I got an error
I've made changes to the system, but they are not showing up
I've added a module to my Lesson Plan but it does not show up
I put in the right answer and it scored me incorrectly

Service related
What internet provider do you use?
How do you secure our information?
What plans have you taken to provide uninterrupted service to the training web site?
How is a client's web-site set up?

General information
Where does the System get my name?
What is a Learner ID?
What happens when I click Begin Using My Lesson Plan?
What is a Lesson Plan?
What do I click if I want to see all of the lessons and my progress?
What happens when I click Start Where I left off Last Session?
How can you set the passing score for tests?
Can we print case studies?
What is allowable to print?
Can I create a bookmark/link to one of your pages?

I can't get to the web site
Check your internet connection - see if you can access www.microsoft.com or www.yahoo.com.

• I cannot access www.microsoft.com If you cannot, then it is likely that you are not connected to the internet and you can't access any site. Check with your internet provider or your Information Systems department.

• I can access www.microsoft.com If you are connected, make sure you have the correct address, and that you are typing it in the address line of your browser and not in one of the many Internet Search engines. For example, if you go to www.microsoft.com, look in your browser menu for the address line, it will start with "http://www." When you find that line, type in www.collegeofdirectsupport.org .

Still can't get to the web site….
Check, or have Information Systems check the following:

• Check for Proxy server - you may need to have your browser configured for access.
• Check for a Firewall - it may be blocking access to our sites.
• IP addresses - You may not be configured for the internet protocols you need.

I am able to enter my Login information, but after I click Login I got an error message back to top
Check your internet browser options to ensure that cookies are enabled.

Click here for more information about configuring your browser.

I've made changes to the system, but they are not showing up back to top
This most often occurs when you are using older versions of Netscape. Basically, the page you are trying to view may still be loaded in either the browser memory or disk cache. Clearing this information will allow you to view the page properly.
More specifically, when you load a web page, information is temporarily stored in the memory cache and then gets transferred to the disk cache. This is done to speed up the loading process of frequently visited pages-- loading information from your computer's memory or hard drive is much faster then loading it from the Internet.

It's not that we are 'down on Netscape' but rather are aware of it's tendency to have difficulty with dynamic content. We have incorporated coding that eliminates most of the problems, but still hear of them from time to time. Using the latest version of Netscape Communicator helps greatly as they are addressing these criticisms as well.

How do I clear the cache? back to top
To clear the disk cache:

For Navigator 3.0

1. From the Options menu, select Network Preferences.
2. Select the Cache tab.
3. Click "Clear memory cache" and click OK.
4. Click "Clear disk cache" and click OK.
5. Click OK.
6. Click Reload on the Toolbar.

For Communicator 4.0 - 4.5

1. From the Edit menu, select Preferences.
2. Click the plus sign (+) next to Advanced.
3. Highlight Cache.
4. Click "Clear memory cache" and click OK.
5. Click "Clear disk cache" and click OK.
6. Click OK.
7. Click Reload on the Navigation Toolbar.

You should now see the changes on the page.

I put in the right answer and it scored me incorrectly back to top
Here are the most frequent reasons we see this occur:

• An answer was left blank. If you leave an answer blank it will be scored as incorrect.
• You left the test before it was completed If you leave (intentionally or unintentionally) a test in the middle the System will grade the unanswered questions as incorrect.
• Your answer is incorrect Have your Learning Administrator go into Web Reports and run Learner Test Summary. This will give a summary of your answers and a listing of the correct answers to your Training Administrator.

If your training administrator reviews the test, and believes the answer you gave was indeed correct, they should contact our content management group at content@mcstrategies.com They will immediately initiate a review of the question, and send a reply as soon as one is received from the author of the test.

What Internet Service Provider (ISP) do you use? back to top
MC Strategies, Inc. uses PSINet to deliver it's content to the Internet. We wanted to partner with a company whose client service standards are as high as our own. PSINet is just such a company,with the bonus of an infrastructure optimized for Internet performance. PSINet gives us the kind of service we, and our clients demand, and access to unlimited bandwidth. For more information, visit their web site at http://www.psi.com

How do you secure our information? back to top
We take security seriously, and have taken a number of different measures to ensure that our clients data is protected. First, we are a Verisign Secure Site ISP Partner. This partnership ensures we have access to every site security resource we need to keep our clients training sites secure. In addition, we provide site security resources to our clients, to help them meet their security needs as well.

Where data is concerned, we partition our data in ways that make it invisible to the Internet. So our applications can see your training information, but a hacker can't. Finally, we don't accept potentially sensitive data, like Social Security Numbers, as part of the data we store. Doing so represents an unnecessary risk, and with the many options available for creating Learner ID's it just isn't necessary.

What plans have you taken to provide uninterrupted service to the training web site? back to top
Service interruptions may occur in four different places:

• the network at your facility
• our network
• our Internet Provider's network
• an interexchange problem elsewhere on the Internet

We have taken measures to ensure that our system has minimal down time by doing two things -- signing with a reputable service provider and having backup systems in place. Our main training systems are hosted in our Internet provider's hosting facility here in Atlanta. The PSINet Atlanta Hosting Facility features:

• multiple redundant facility power sources
• multiple redundant diesel backup generators
• peering arrangements with multiple internet carriers on different exchanges
• secure 24x7 monitoring

How can you set the passing score for tests? back to top
Minimum passing scores for both pre-testing and post-testing can be set by the Learning Administrator through the System Options program. You may also set the minimum passing score for any module using the Module Properties application in the Administration System.

What is allowable to print? back to top
Under your License Agreement, you may print:

• Completion Certificates
• Reports

All other material is copyrighted, and as such may not be printed.

Can I create a bookmark/link to one of your pages? back to top
The CDS Learning System has a bookmark feature that allows you to login and go back to the same place you were before you left, but you cannot use the browser feature to bookmark a lesson page. You can bookmark the login page.